ELECTRONIC FUNDS TRANSFERS-Your rights and responsibilities.
The Electronic Fund Transfers we are capable of handling are indicated below, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference.
Direct Deposits – You may make arrangements to pay certain recurring bills from your Share Savings account(s) or Share Draft Accounts(s).
Preauthorized Withdrawals – You may make arrangements to pay certain recurring bills from your Share Savings accounts(s) or Share Draft Accounts(s).
CHARGES FOR ELECTRONIC FUND TRANSFERS
We do not charge for direct deposits to any type of account. We do not charge for preauthorized withdrawals from any type of account. Except as indicated elsewhere, we do not charge for electronic fund transfers.
RIGHT TO DOCUMENTATION
Direct Deposits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at (308)285-3679 to find out whether or not the deposit has been made. If the only possible transfers to or from your account are direct deposits, you will get a quarterly or monthly statement from us.
Periodic Statements. You will get a quarterly account statement from us for your Share Savings accounts and monthly statements for your Share Draft accounts.
STOP PAYMENT PROCEDURES AND NOTICE OF VARYING AMOUNTS
Right to Stop Payment and Procedure for Doing So. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:
Call or write us in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
We will charge you $25.00 for each stop payment order you give.
Notice of Varying Amounts If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
Liability for Failure to Stop Payment of Preauthorized Transfer. If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
Liability for Failure to Make Transfers. If we do not complee a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the transfer would go over the credit limit on your overdraft line.
- If the terminal was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control (such as fire or flood or technical equipment failure) prevent the transfer, despite reasonable precautions we have taken.
- There may be other exceptions stated in our agreement with you.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your account or the transfers you make:
- Where it is necessary for completing transfers:
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
- In order to comply with government agency or court orders; or
- If you give us written permission.
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit other persons to use any EFT service, you are responsible for any transactions they authorize or conduct on any of your accounts. However, tell us AT ONCE if you believe funds from your account have been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50.00 if someone used your account without your permission. If you do not tell us within two business days after you learn of the loss or theft from your account, and we can prove we could have stopped someone from using your account without your permission if you had told us, you can lose as much as $500.00.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove tht we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time period. If you believe your card and/or code has been lost or stolen or that someone has tranferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this brochure.
In case of errors or questions about your electronic transfers, call or write us at the telphone number or address listed in this brochure, as soon as you can, if you think your statement or receipt is wrong or if you need more informtion about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST sttement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days (20 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this we will recredit your account within 10 business days (20 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not recredit your account. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
PIONEER COMMUNITY FEDERAL CREDIT UNION
PO BOX 117, PALISADE NE 69040
BUSINESS DAYS: MONDAY THRU FRIDAY excluding FEDERAL HOLIDAYS
BUSINESS HOURS: 9-1